← RingCentral Ideas

Settings and activity

30 results found

  1. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  2. Filter for Supervisors and Agents

    14 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  3. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  4. Analytics by Dept

    45 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  5. WCAG (Web Content Accessibility Guidelines)

    38 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  6. Enhance Agent States

    51 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  7. Holiday Handling in IVR

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  8. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    27 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  9. RingSense Auto & Manual Redaction

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  11. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) supported this idea  · 

  12. Audio optimization for group singing on RCV

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  13. Forwarding calls to a message/announcement only in integrations

    2 votes
    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  14. Microsoft Teams to ring first in call handling

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  15. File metadata for Archiver

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  16. Corporate Directory - External contacts

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) commented  · 

    A customer (who will be using RC app and Deskphones) have requested that we support a corporate or shared address book so people can call out to common client (external) phone numbers, rather than having to dial them manually every time they make a call. Similar to this idea https://rcse.ideas.aha.io/ideas/SE-I-427

  17. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    AdminChris Moore (Solutions Engineer 3, Enterprise, RingCentral) shared this idea  · 

  18. Salesforce integration: Conference with host able to drop off

    4 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. Salesforce: Make calls using Teams Embedded App

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. RCCC Call Plucking

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
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