Settings and activity

19 results found

1. Real-Time Dashboard Row Counts

   2 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Shane shared this idea  ·  Sep 8, 2022

2. Changing Estimated Hold Time Message from Max Q Time to Average Q Time

   9 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Shane shared this idea  ·  Aug 16, 2022

3. Make wrap time block calls from all queues.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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4. Full Agent Login Time Reporting Capabilities

   30 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. IVR Path reporting on standard Analytics

   18 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Add Page count on fax when generating a report from REPORT>CALL LOG

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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7. Add a Count to Call Reports

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Add a "Who's On Deck" widget to Live Reports

   21 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. Adjust how missed calls are categorized for group calls

   471 votes

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Power BI Integration

    5 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. RingCentral Analytics - Share and collaborate on saved reports

    29 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Add Inbound Fax Analytics

    13 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Share Reports

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Need Reports Greater than 6 months, Need one year

    42 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. Centralized Management of Analytics reports and Analytic Subscriptions.

    11 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Analytics reporting for agent activity overview

    5 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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17. Improve sharing of real-time analytic dashboards

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. Admin State Change

    11 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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19. Row based totals in analytics

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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