← RingCentral Ideas

Settings and activity

20 results found

  1. Real-Time Dashboard Row Counts

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shane shared this idea  · 

  2. Changing Estimated Hold Time Message from Max Q Time to Average Q Time

    9 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shane shared this idea  · 

  3. Make wrap time block calls from all queues.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Full Agent Login Time Reporting Capabilities

    36 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. IVR Path reporting on standard Analytics

    24 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Add Page count on fax when generating a report from REPORT>CALL LOG

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  7. Add a Count to Call Reports

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Add a "Who's On Deck" widget to Live Reports

    21 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Total DND time report

    76 votes
    Future Consideration  ·  10 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  10. Adjust how missed calls are categorized for group calls

    474 votes
    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. Power BI Integration

    5 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. RingCentral Analytics - Share and collaborate on saved reports

    33 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Add Inbound Fax Analytics

    22 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Share Reports

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Need Reports Greater than 6 months, Need one year

    47 votes
    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  16. Centralized Management of Analytics reports and Analytic Subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Analytics reporting for agent activity overview

    5 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Improve sharing of real-time analytic dashboards

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. Admin State Change

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Row based totals in analytics

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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