← RingCentral Ideas

Settings and activity

14 results found

  1. For multi site accounts, allow company contacts to be filtered by location name

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?
    Paul shared this idea  · 

  2. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 
    An error occurred while saving the comment
    Paul commented  · 

    I would like to see this on the individual extension as well

  3. Performance Report on read/unread Voicemails

    10 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  4. Voicemail reporting

    8 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  5. Voicemail Peports

    10 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  6. Report Summary of Blocked numbers

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  7. Hot Desk Phone to Paging Only group

    7 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 

  8. Automatic Call Recording

    12 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Paul shared this idea  · 

  9. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Paul commented  · 

    I would also like to see the same for the recordings in the Contact Center.

    Paul shared this idea  · 

  10. Report showing Users and CQG Voicemails

    6 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Paul supported this idea  · 
    Paul shared this idea  · 

  11. Add a filter to the Active Contacts Report in Contact Center

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Paul shared this idea  · 

  12. See a user's CQG membership from their extension settings

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Paul shared this idea  · 

  13. Read Receipt for SMS

    21 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  14. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    10 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Paul commented  · 

    In the Analytics page under Performance reports, I can filter the totals for a site, but the individual list below the totals still shows everyone with no easy way to filter out the users that don't belong to the site I wanted to see. My understanding this is working as designed so my ask would be to have the ability to filter users by site.