Settings and activity

112 results found

1. Better integrate the floating window when presenting

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   Under Review  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Aliyah Vincecruz supported this idea  ·  Mar 8, 2024
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   Aliyah Vincecruz commented  ·  Apr 11, 2023  ·  Edit…  ·  Delete…

   Customer would like to get rid of the floating icon while he is screensharing because it is blocking his view.

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2. Access call recordings for all users via Application

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aliyah Vincecruz supported this idea  ·  Mar 8, 2024
   Aliyah Vincecruz shared this idea  ·  May 10, 2023

3. New Layout Should Also Include Timestamps of Call Logs

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aliyah Vincecruz supported this idea  ·  Mar 8, 2024
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   Aliyah Vincecruz commented  ·  Jun 9, 2023  ·  Edit…  ·  Delete…

   The customer has reported that after toggling the switch for the new layout on the RC App, it does not show the timestamp of the past call logs, only the date. Compared to the previous layout, which shows the timestamp for all logs.

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4. Increase amount of members for simultaneous forwarding in a call queue.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah Vincecruz supported this idea  ·  Mar 8, 2024
   Aliyah Vincecruz shared this idea  ·  Dec 21, 2022

5. Caller's queue status including their number in the waiting/queue list, how long is the estimated wait time

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah Vincecruz supported this idea  ·  Mar 8, 2024
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   Aliyah Vincecruz commented  ·  Jan 30, 2023  ·  Edit…  ·  Delete…

   Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.

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6. Silent Install of RingCentral app. via Intunes

   18 votes

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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7. Deleted call logs restore

   11 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. track spikes in call volume

   3 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. Allow logging in with message-only extension using the desktop/web applications.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Turn off RingCentral Extension and Notifications via Browser

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Block phone calls by caller ID

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Remove missed call from queue members if answered

    207 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

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    Aliyah Vincecruz commented  ·  Nov 22, 2022  ·  Edit…  ·  Delete…

    It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.

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14. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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15. Increase Data Retention of Analytics

    17 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Auto detect calling number

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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17. Service portal visibility how many users/ devices logged-in on each extension

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Log Out from all devices

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Include SMS on export data fields

    62 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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