Settings and activity

159 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

   1,357 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Aliyah supported this idea  ·  Mar 7, 2024

2. Increase Retention Period for Sent Faxes

   135 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 6, 2024

3. Salesforce Integration - Log Call Recording from RC as a File

   1 vote

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Aliyah shared this idea  ·  Nov 18, 2022

4. Have the ability to restrict an extension from adding another extension in HUD in RC App.

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Dec 6, 2022

5. Extend the number of characters/email address that can be added on the email field under notification settings.

   3 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Aliyah shared this idea  ·  Dec 14, 2022

6. Bulk Update for Emergency Response Locations

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Mar 30, 2023

7. Ability to customize password for Poly phones without reverting it to the default.

   11 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Mar 30, 2023

8. SMS Usage Counter

   21 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Apr 4, 2023

9. Better integrate the floating window when presenting

   3 votes

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   Under Review  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   An error occurred while saving the comment
   Aliyah commented  ·  Apr 11, 2023  ·  Edit…  ·  Delete…

   Customer would like to get rid of the floating icon while he is screensharing because it is blocking his view.

   Save Submitting...

10. Access call recordings for all users via Application

    21 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024
    Aliyah shared this idea  ·  May 10, 2023

11. New Layout Should Also Include Timestamps of Call Logs

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024
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    Aliyah commented  ·  Jun 9, 2023  ·  Edit…  ·  Delete…

    The customer has reported that after toggling the switch for the new layout on the RC App, it does not show the timestamp of the past call logs, only the date. Compared to the previous layout, which shows the timestamp for all logs.

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12. Increase amount of members for simultaneous forwarding in a call queue.

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024
    Aliyah shared this idea  ·  Dec 21, 2022

13. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Aliyah supported this idea  ·  Mar 8, 2024
    An error occurred while saving the comment
    Aliyah commented  ·  Jan 30, 2023  ·  Edit…  ·  Delete…

    Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.

    Save Submitting...

14. Silent Install of RingCentral app. via Intunes

    20 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Ability to retrieve deleted calls

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. track spikes in call volume

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Allow logging in with message-only extension using the desktop/web applications.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Turn off RingCentral Extension and Notifications via Browser

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Block phone calls by caller ID

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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