Settings and activity

85 results found

1. Add an OPT Out Signature line to SMS message automatically

   44 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

2. Comprehensive opt-out/opt-in process for RingEX SMS messages

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

3. Template library function for SMS

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

4. Retain the main number as SMS outbound caller id.

   45 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

5. Different SMS recipients for Main Number and IVR Menus

   30 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

6. Making SMS texting while on call faster/more efficient for desktop program (not extension)

   98 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

7. RingSense Sentiment Playback Tracking/Pinpoint

   19 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

8. Ability to use RingSense on Queue Calls

   48 votes

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   5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   StrategiCom supported this idea  ·  Sep 19, 2024

9. RingSense Dashboard based landing page to drive adoption and insight

   60 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Sep 19, 2024

10. to separate the vm and fax notification

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

11. Email copy of call recording

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 9, 2024

12. Enable call recording email notification

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 9, 2024

13. Call Recording Notification via Email

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 9, 2024

14. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Aug 28, 2024

15. add HUD feature to apple iphone app.

    122 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Aug 28, 2024

16. Monitor HUD on android RC mobile app

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Aug 28, 2024

17. Honor Opt Out for P2P SMS

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Aug 22, 2024

18. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Aug 22, 2024

19. Administrator be able to see all users text messages

    53 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Jul 23, 2024

20. New RingCentral - no date stamp for text messages from the day of

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    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!

    StrategiCom supported this idea  ·  Jul 23, 2024