Settings and activity

90 results found

1. Enable Merge calls when Deskphone Pairing is enabled

   60 votes

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   New  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 31, 2026

2. Support for SSO across multiple Entra ID tenants.

   140 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 31, 2026

3. Add external contacts to desk phones using Desktop App HUD

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 31, 2026

4. Share video cloud recording with external parties

   130 votes

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   Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 24, 2026

5. RingCentral Video: ability to rename a participant during a RCV meeting

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. call recording greeting message using text-to-speech

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

7. Use same text to speech technology for custom voicemail greetings etc.

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

8. Text to Speech for voice mail greeting

   31 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

9. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 8, 2025

10. email client in RC app like Zoom

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    StrategiCom shared this idea  ·  Apr 17, 2025

11. RingSense: Pull in/Filter Calls based on Duration

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    58 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    StrategiCom supported this idea  ·  Apr 16, 2025

12. Silence Transcribing Announcement

    77 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Apr 16, 2025

13. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Apr 16, 2025

14. ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Mar 6, 2025

15. Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Mar 6, 2025

16. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    220 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    StrategiCom supported this idea  ·  Mar 6, 2025

17. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

18. Performance report refresh rate

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    11 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

19. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    52 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

20. Analytics report for IVR key presses

    103 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024