← RingCentral Ideas

Settings and activity

82 results found

  1. ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Strategicom supported this idea  · 

  2. Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Strategicom supported this idea  · 

  3. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    215 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    Strategicom supported this idea  · 

  4. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Strategicom supported this idea  · 

  5. Performance report refresh rate

    7 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Strategicom supported this idea  · 

  6. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    26 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Strategicom supported this idea  · 

  7. Analytics report for IVR key presses

    49 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Strategicom supported this idea  · 

  8. run user status report

    39 votes
    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Strategicom supported this idea  · 

  9. Ability to see when zero calls were made

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Strategicom supported this idea  · 

  10. Adding Custom Notifications within RingSense

    20 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Strategicom supported this idea  · 

  11. Add support for RCV into RingSense AI Assistant

    4 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Strategicom supported this idea  · 

  12. Agent Activity Report

    13 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Strategicom supported this idea  · 

  13. Add an OPT Out Signature line to SMS message automatically

    29 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Strategicom supported this idea  · 

  14. Comprehensive opt-out/opt-in process for RingEX SMS messages

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Strategicom supported this idea  · 

  15. Template library function for SMS

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Strategicom supported this idea  · 

  16. Retain the main number as SMS outbound caller id.

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Strategicom supported this idea  · 

  17. Different SMS recipients for Main Number and IVR Menus

    14 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Strategicom supported this idea  · 

  18. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    93 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Strategicom supported this idea  · 

  19. RingSense Sentiment Playback Tracking/Pinpoint

    17 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Strategicom supported this idea  · 

  20. Ability to use RingSense on Queue Calls

    44 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Strategicom supported this idea  · 
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