Settings and activity

88 results found

1. call recording greeting message using text-to-speech

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

2. Use same text to speech technology for custom voicemail greetings etc.

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

3. Text to Speech for voice mail greeting

   26 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Aug 25, 2025

4. Shared SMS were multiple users can receive and send SMS on specific number

   811 votes

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   169 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

   
   

   To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

   
   

   Thank you! 

   StrategiCom supported this idea  ·  Aug 8, 2025

5. email client in RC app like Zoom

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   StrategiCom shared this idea  ·  Apr 17, 2025

6. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   
   

   Key benefits of this feature include:

   
   

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   
   

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   StrategiCom supported this idea  ·  Apr 16, 2025

7. Silence Transcribing Announcement

   55 votes

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   New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Apr 16, 2025

8. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   85 votes

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   Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Apr 16, 2025

9. ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Mar 6, 2025

10. Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Mar 6, 2025

11. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    StrategiCom supported this idea  ·  Mar 6, 2025

12. Missed call report that shows all available users at the time of the missed call.

    37 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

13. Performance report refresh rate

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    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

14. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    33 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

15. Analytics report for IVR key presses

    56 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

16. run user status report

    44 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

17. Ability to see when zero calls were made

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 22, 2024

18. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    StrategiCom supported this idea  ·  Oct 8, 2024

19. Add support for RCV into RingSense AI Assistant

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 8, 2024

20. Agent Activity Report

    16 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Oct 8, 2024