Settings and activity

79 results found

1. Missed call report that shows all available users at the time of the missed call.

   33 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 22, 2024

2. Performance report refresh rate

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   7 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 22, 2024

3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   24 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 22, 2024

4. Analytics report for IVR key presses

   45 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 22, 2024

5. run user status report

   32 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 22, 2024

6. Ability to see when zero calls were made

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 22, 2024

7. Adding Custom Notifications within RingSense

   20 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

   StrategiCom supported this idea  ·  Oct 8, 2024

8. Add support for RCV into RingSense EX

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 8, 2024

9. Agent Activity Report

   11 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   StrategiCom supported this idea  ·  Oct 8, 2024

10. Add an OPT Out Signature line to SMS message automatically

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

11. Comprehensive opt-out/opt-in process for RingEX SMS messages

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

12. Template library function for SMS

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

13. Retain the main number as SMS outbound caller id.

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

14. Different SMS recipients for Main Number and IVR Menus

    8 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

15. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    90 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

16. RingSense Sentiment Playback Tracking/Pinpoint

    16 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

17. Ability to use RingSense on Queue Calls

    39 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See "Call Queue" filter in "All filters" on the Calls page.

    StrategiCom supported this idea  ·  Sep 19, 2024

18. Adding RingSense Dashboard to drive adoption and insight

    53 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

19. to separate the vm and fax notification

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 19, 2024

20. Email copy of call recording

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    StrategiCom supported this idea  ·  Sep 9, 2024