Settings and activity

145 results found

1. DND feature for specific device only

   12 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Feb 4, 2026

2. Live Reports and Performance Reports - Restrict data visibility

   5 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jan 28, 2026

3. Site‑Level Call Recording Filtering for RingCentral Archiver

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Jan 23, 2026

4. Expand SMS ID Options in Workflow Builder

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jan 23, 2026

5. Agent Checker for Call Queue (Email Notification)

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jan 14, 2026

6. Restore deleted user

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jan 6, 2026

7. Option to Suppress 911 Notifications During Scheduled Testing

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Jan 2, 2026

8. Disable extension from receiving internal calls from almost everyone

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Dec 22, 2025

9. Include Cisco ATA 191 for Multi-Devices

   11 votes

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   New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Dec 11, 2025

10. RingCX Global FIFO Queue Behavior Across Multiple Queues

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Oct 29, 2025

11. RingCX Voice Queue Priority and Agent Rank

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Oct 28, 2025

12. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    99 votes

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    New  ·  22 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Oct 28, 2025

13. Ability to Bulk upload blocked numbers

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 17, 2025

14. Option to add External Number into the Call Queues (Group) as Primary Members

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 17, 2025

15. To Have Start and End Time Attributes in RingCX for Salesforce

    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 17, 2025

16. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    13 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 16, 2025

17. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 13, 2025

18. retrieving deleted SMS

    32 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 12, 2025

19. Call Transcription functionality + API capabilities

    10 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 10, 2025

20. DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 6, 2025