Settings and activity

97 results found

1. AI follow-up emails in RingSense CX

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  May 15, 2025

2. SIP Header Push for Canada Accounts

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 30, 2025

3. Bulk deletion of voicemails in the queue for Max Agent users.

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Apr 22, 2025

4. Viewing Agent Email Responses in RingCX

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Apr 21, 2025

5. Ability to Move Users Between Groups in RingCX

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Apr 14, 2025

6. Support the new Yealink WH66 DECT Headset series

   19 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 8, 2025

7. Allow users to pickup a call ringing on another Extension

   11 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 7, 2025

8. Capability to see other user's incoming calls in your desk phone and answer it on their behalf if the user was out of the office

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 7, 2025

9. Allow to answer incoming call from other user using RingCentral App

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 7, 2025

10. Hide SFTP credentials in the RingCX Recording Delivery

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Feb 14, 2025

11. Sync RingCentral Desktop Application With RingCX

    259 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Jan 15, 2025

12. live transfer/warm transfer from a merged call

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Dec 27, 2024

13. Ability to download phone numbers in number inventory

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Dec 20, 2024

14. SAREVILE M99+ Headset Compatibility with RingCentral App

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Nov 14, 2024

15. call offers for the longest wait time

    196 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Nov 13, 2024

16. Add Polycom VVX 600 as supported device for Hot Desking

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Oct 23, 2024

17. CNAM Update

    7 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 30, 2024

18. Extract SMS

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 27, 2024

19. creating or editing tab names under contacts

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 23, 2024

20. Supervisor Activity report

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Sep 17, 2024