Settings and activity
8 results found
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3 votes
Brett shared this idea ·
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3 votes
Brett shared this idea ·
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19 votes
Brett shared this idea ·
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13 votes
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28 votesPlanned ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Currently planning and under development. No specific release date available yet. -
181 votesPlanned ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Planned for November 2024!
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107 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Admins, learn how to set up this feature here!
An error occurred while saving the comment -
70 votes
Please allow call waiting for Call Queue members! Transitioning to Ring Groups in a standard / virtual user extension is not a good solution to this problem. The ability for fine call handling controls and granular analytics are lost when utilizing standard user accounts with ring groups for this type of set up. Please consider enabling the ability to allow a call queue member to answer multiple calls regardless or busy state. This could even be a call handling setting > {Allow a call queue member who is busy to be presented a new call: YES / NO}. Call queues should have the same, if not more, features for advanced call handling than a user account with a ring group..