Settings and activity
10 results found
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9 votes
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Brett
supported this idea
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74 votesBrett
supported this idea
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An error occurred while saving the comment Brett
commented
100% agree with this idea request. We are aware of a method to allow the Corporate Directory be available during a manual outbound call, however, we need the global phone book to be available. Please make this possible.
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4 votesBrett
shared this idea
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5 votesBrett
shared this idea
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23 votesBrett
shared this idea
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13 votes
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30 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently planning and under development. No specific release date available yet. -
185 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
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116 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Admins, learn how to set up this feature here!
An error occurred while saving the comment Brett
commented
Please allow call waiting for Call Queue members! Transitioning to Ring Groups in a standard / virtual user extension is not a good solution to this problem. The ability for fine call handling controls and granular analytics are lost when utilizing standard user accounts with ring groups for this type of set up. Please consider enabling the ability to allow a call queue member to answer multiple calls regardless or busy state. This could even be a call handling setting > {Allow a call queue member who is busy to be presented a new call: YES / NO}. Call queues should have the same, if not more, features for advanced call handling than a user account with a ring group..
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75 votes
I Agree with this Idea as we have experienced the same Calle ID issue with callbacks.