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Settings and activity

11 results found

  1. Data that shows time and date of call refusals in Analytics, Performance report

    20 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  2. performance reports

    16 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  3. Need option to schedule reports in Business Analytics with PDF

    71 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  4. Generate a report on a date range but only on specific time of the day

    40 votes

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    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  5. I would like to be able to see the total time a user is toggled on to accept calls

    48 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Todd supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    545 votes

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    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  7. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Todd supported this idea  · 

  8. Add the ability to include Limited Extensions in Call Queue groups.

    16 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  9. send pop ups to members of a queue when a call is waiting to be answered

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Todd shared this idea  · 

  10. Configuring Dial-By-Name Directory Extensions at the Site Level

    63 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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