Settings and activity

12 results found

1. Separate ring for Desktop app and Mobile app

   211 votes

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   35 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

2. Data that shows time and date of call refusals in Analytics, Performance report

   22 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. performance reports

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Aug 8, 2024

4. Need option to schedule reports in Business Analytics with PDF

   74 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Aug 8, 2024

5. Generate a report on a date range but only on specific time of the day

   44 votes

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   6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Aug 8, 2024

6. I would like to be able to see the total time a user is toggled on to accept calls

   66 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Aug 8, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   645 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  Aug 8, 2024

8. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

   7 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  May 13, 2024

9. Add the ability to include Limited Extensions in Call Queue groups.

   16 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Todd supported this idea  ·  May 13, 2024

10. send pop ups to members of a queue when a call is waiting to be answered

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Todd shared this idea  ·  Dec 21, 2022

11. Configuring Dial-By-Name Directory Extensions at the Site Level

    65 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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