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Settings and activity

12 results found

  1. Separate ring for Desktop app and Mobile app

    216 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Admin →
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  2. Data that shows time and date of call refusals in Analytics, Performance report

    24 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. performance reports

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  4. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  5. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  6. I would like to be able to see the total time a user is toggled on to accept calls

    69 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Todd supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    659 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  8. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Todd supported this idea  · 

  9. Add the ability to include Limited Extensions in Call Queue groups.

    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  10. send pop ups to members of a queue when a call is waiting to be answered

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Todd shared this idea  · 

  11. Configuring Dial-By-Name Directory Extensions at the Site Level

    65 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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