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Settings and activity

10 results found

  1. performance reports

    15 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  2. Need option to schedule reports in Business Analytics with PDF

    64 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  3. Generate a report on a date range but only on specific time of the day

    31 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  4. I would like to be able to see the total time a user is toggled on to accept calls

    30 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Todd supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    455 votes

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    Future Consideration  ·  63 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Todd supported this idea  · 

  6. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Todd supported this idea  · 

  7. Add the ability to include Limited Extensions in Call Queue groups.

    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  8. send pop ups to members of a queue when a call is waiting to be answered

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Todd shared this idea  · 

  9. Configuring Dial-By-Name Directory Extensions at the Site Level

    62 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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