Settings and activity

14 results found

1. User Manage Queues from the RingCentral for Salesforce Integration

   8 votes

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   New  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Heather supported this idea  ·  Nov 13, 2024

2. Park Call Key Option for RingCentral for Salesforce

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Heather supported this idea  ·  Nov 13, 2024

3. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Heather supported this idea  ·  Nov 13, 2024

4. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Heather supported this idea  ·  Nov 13, 2024

5. Launch an External App or Website for Incoming Calls - Optional on Answer

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Heather shared this idea  ·  Aug 19, 2022

6. Call Forwarding Pre-Announcement

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Heather shared this idea  ·  Jun 13, 2022

7. Identify that a Call Has Been Forwarded to Recipient

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Heather shared this idea  ·  Jun 13, 2022

8. Launch an External App or Website for Incoming Calls - but not on internal calls

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Heather shared this idea  ·  Aug 19, 2022

9. Merging Calls in RingCentral harder to do in "New Layout"

   32 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.

13. RingCentral App - Direct SSO Link

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Get pickup members of a call queue via API

    6 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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