Settings and activity

47 results found

1. Call Queue Forwarding to and IVR menu

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Sep 9, 2025

2. Voice prompts to direct calls, ex "Press 1 or say billing"

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Sep 9, 2025

3. UK Mobile Numbers as a Substitute Caller ID

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Jul 17, 2025

4. The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Apr 30, 2025

5. Customer wants to have the option to listen to the voicemail messages on his personal mobile.

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Mar 12, 2025

6. Reply using SMS to the voicemail.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Mar 11, 2025

7. Add Public Holidays into the Call Queue Schedule

   61 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Teddy supported this idea  ·  Dec 23, 2024

8. Lessen the Live Transcription announcement to one

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Dec 5, 2024

9. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Nov 13, 2024

10. Super Admin full access to VM and SMS on the Admin Portal

    61 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Sep 26, 2024

11. User Role Permission: Access to User List only

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Sep 26, 2024

12. Phonebook Creation and Visibility

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Sep 10, 2024

13. Schedule Send

    25 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Aug 28, 2024

14. Ability for federated accounts to share contacts

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Aug 27, 2024

15. Quick links to previous changes made in the admin portal

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Jul 18, 2024

16. Enable CNAM for Australia

    20 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Jul 11, 2024

17. Customize option for voicemail notification from call queues

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  May 16, 2024

18. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  May 8, 2024

19. Provisioned phone Local 10-way or more conference calling

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Apr 25, 2024

20. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Teddy supported this idea  ·  Apr 8, 2024