Settings and activity

59 results found

1. Record/Archive All SMS Messages

   46 votes

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   Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Apr 22, 2026

2. caller ID pass-through

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Apr 21, 2026

3. Park location for manualy provisioned devices.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Apr 6, 2026

4. Ability to have the option to manualy delete the upcoming video meeting.

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   New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Mar 30, 2026

5. Have the availability to disable the "Accept Queue Calls" feature in settings

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   24 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Mar 17, 2026

6. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

   58 votes

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   8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

   
   

   But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

   Teddy supported this idea  ·  Feb 19, 2026

7. Enable SMS Service for Australia Numbers

   48 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Feb 16, 2026

8. Download and Print SMS Thread on RingCentral App

   18 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Feb 12, 2026

9. Customer wants to customize the number label on the contact details on RC Phone app

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Dec 9, 2025

10. Customer wants to have the option to turn off the Mobile App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Nov 17, 2025

11. Turn Off Extension Dialing Options

    68 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Nov 6, 2025

12. Disable Recording Function for Specific Users

    24 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Oct 15, 2025

13. Call Queue Forwarding to and IVR menu

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Sep 9, 2025

14. Voice prompts to direct calls, ex "Press 1 or say billing"

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Sep 9, 2025

15. UK Mobile Numbers as a Substitute Caller ID

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Jul 17, 2025

16. The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Apr 30, 2025

17. Customer wants to have the option to listen to the voicemail messages on his personal mobile.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 12, 2025

18. Reply using SMS to the voicemail.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 11, 2025

19. Add Public Holidays into the Call Queue Schedule

    65 votes

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    9 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

    Teddy supported this idea  ·  Dec 23, 2024

20. Lessen the Live Transcription announcement to one

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Dec 5, 2024