Settings and activity

42 results found

1. Add Public Holidays into the Call Queue Schedule

   54 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Teddy supported this idea  ·  Dec 23, 2024

2. Lessen the Live Transcription announcement to one

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Dec 5, 2024

3. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Nov 13, 2024

4. Super Admin full access to VM and SMS on the Admin Portal

   31 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Sep 26, 2024

5. User Role Permission: Access to User List only

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Sep 26, 2024

6. Phonebook Creation and Visibility

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Sep 10, 2024

7. Schedule Send

   17 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Aug 28, 2024

8. Ability for federated accounts to share contacts

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Teddy shared this idea  ·  Aug 27, 2024

9. Quick links to previous changes made in the admin portal

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Teddy supported this idea  ·  Jul 18, 2024

10. Enable CNAM for Australia

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Jul 11, 2024

11. Customize option for voicemail notification from call queues

    3 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  May 16, 2024

12. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  May 8, 2024

13. Provisioned phone Local 10-way or more conference calling

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Teddy supported this idea  ·  Apr 25, 2024

14. Enable syncing of contact/address book across all users

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    27 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Teddy supported this idea  ·  Apr 8, 2024

15. Wants to have the options to listen to the voicemail of the shared line extensions

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Apr 8, 2024

16. Ability to ignore a specific call only for a specific user

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    0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 28, 2024

17. Delete custom voicemail greeting

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 26, 2024

18. Wants to have the option to Re-arrange the caller outbound number.

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 25, 2024

19. Wants to have template in adding members on multiple parking locations.

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 5, 2024

20. Wants to unblock all non caller ID incoming calls

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Teddy shared this idea  ·  Mar 5, 2024