Settings and activity

29 results found

1. Disable 2fa on a user level

   6 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Nov 6, 2025

2. Enable Account admin to Enable / Disable 2 Factor Authentication

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Nov 6, 2025

3. Ability to download or view SMS transcripts

   47 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Oct 29, 2025

4. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Oct 28, 2025

5. Caller ID name support on mobile numbers

   85 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Oct 28, 2025

6. Disable External Incoming Calls _ BT Account

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Oct 24, 2025

7. Configurable Data Retention Period for AI Notes

   8 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Sep 24, 2025

8. Move Disabled user to Unassigned extensions

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Sep 11, 2025

9. Option to take no Voicemail for a user

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Jul 2, 2025

10. SMS Automatic Appointment Confirmation

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  May 27, 2025

11. Voicemail handling

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  May 27, 2025

12. Uploading Contacts to Cisco Deskphones _ BT Account

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Apr 9, 2025

13. BT Epos Integration

    19 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Mar 28, 2025

14. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

    Alaine supported this idea  ·  Mar 26, 2025

15. Call Transfer Timeout Extension

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Mar 26, 2025

16. feature request for IB caller ID where it will indicate cx information aside from name and number

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Mar 19, 2025

17. Automatic call recording for calls originating from an IVR

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Mar 12, 2025

18. Have the option to change the time in schedule to one minute increments or intervals

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Alaine shared this idea  ·  Sep 19, 2024

19. DTMF tones BT Cloud

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Jun 10, 2024

20. Add Soft Key for Paging Devices and Overhead paging

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Alaine commented  ·  Oct 4, 2023  ·  Edit…  ·  Delete…

    If we can add to the system where in users can add soft key button for paging and overheard paging devices so they can easy access and control the system.

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