← RingCentral Ideas

Settings and activity

18 results found

  1. Uploading Contacts to Cisco Deskphones _ BT Account

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alaine supported this idea  · 

  2. BT Epos Integration

    19 votes
    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Alaine supported this idea  · 

  3. Disable accept queue call slide bar on some agents

    26 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Alaine supported this idea  · 

  4. Call Transfer Timeout Extension

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Alaine supported this idea  · 

  5. feature request for IB caller ID where it will indicate cx information aside from name and number

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alaine supported this idea  · 

  6. Automatic call recording for calls originating from an IVR

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alaine supported this idea  · 

  7. Have the option to change the time in schedule to one minute increments or intervals

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alaine shared this idea  · 

  8. DTMF tones BT Cloud

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alaine supported this idea  · 

  9. Add Soft Key for Paging Devices and Overhead paging

    13 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    Alaine commented  · 

    If we can add to the system where in users can add soft key button for paging and overheard paging devices so they can easy access and control the system.

  10. Reason why the number is being blocked on the account

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alaine shared this idea  · 

  11. Ability to answer more than 1 call from a call queue.

    49 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Alaine commented  · 

    ability to put the customer on hold and answer the other callin the same desk phone on call queue.

  12. Forwarding Main Company Number Calls Directly To An External Number

    23 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Alaine commented  · 

    To add an option to forward all company calls to an external number. Because some of the customer is paying a call center to answer their calls if users are not available.

    An error occurred while saving the comment
    Alaine commented  · 

    Customer want a call from auto receptionist can be forwarded to external number

  13. To add multiple devices on ring settings on user extension to ring at once

    2 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alaine shared this idea  · 

  14. visual indicator of the call queue caller ID

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alaine shared this idea  · 

  15. Custom labeling or sorting of call masking numbers

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Alaine commented  · 

    If we can add a feature of area code masking whenever customer is doing an outbound call. since one of my customer called in and needed the feature and asking when we will it be available

  16. BT Feature Request: Option to Opt out with the Next Gen Call Handling Update

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  17. Extending Call Log Retention Past 1 Year

    29 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Ringcentral Caller ID Name or Number should reflect to Mobile Numbers

    21 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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