Settings and activity

75 results found

1. BT Feature Request: Custom Configuration for BT provided phones

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Alaine supported this idea  ·  Dec 22, 2025

2. Bulk upload of Hold Music

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 17, 2025

3. BT Feature Request : changing the address on the home page of the admin portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 17, 2025

4. Multiple extension to be selected on the Voicemail

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 8, 2025

5. Call queue voicemail should be received by all the user extensions device/physical phone

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 8, 2025

6. Ability to assign/share a User's direct number as a caller ID to other users

   7 votes

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   2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Dec 5, 2025

7. Continuous ring for user call handling

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Nov 28, 2025

8. Disable 2fa on a user level

   9 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Nov 6, 2025

9. Enable Account admin to Enable / Disable 2 Factor Authentication

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alaine supported this idea  ·  Nov 6, 2025

10. Ability to download or view SMS transcripts

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Oct 29, 2025

11. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

    22 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Oct 28, 2025

12. Disable External Incoming Calls _ BT Account

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Oct 24, 2025

13. Configurable Data Retention Period for AI Notes

    15 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Sep 24, 2025

14. Move Disabled user to Unassigned extensions

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Sep 11, 2025

15. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Jul 2, 2025

16. SMS Automatic Appointment Confirmation

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  May 27, 2025

17. Voicemail handling

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  May 27, 2025

18. Uploading Contacts to Cisco Deskphones _ BT Account

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Apr 9, 2025

19. BT Epos Integration

    21 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Alaine supported this idea  ·  Mar 28, 2025

20. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

    Alaine supported this idea  ·  Mar 26, 2025