Settings and activity

234 results found

1. AI follow-up emails in RingSense CX

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   8 votes

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   Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 15, 2025

2. Rejected calls should not return on the same member on call queue

   27 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 15, 2025

3. User List Incoming Call Set up Report

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 15, 2025

4. call offers for the longest wait time

   204 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 8, 2025

5. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   51 votes

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   New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 8, 2025

6. Allow Blocking Outbound Calls by Number

   171 votes

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   Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 8, 2025

7. Configure Avaya J179 for more than 3-way conference calling.

   19 votes

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 1, 2025

8. Sending audio and video recordings using messages in the RingCentral app

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 1, 2025

9. Inbound Fax Ringing RC App

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 25, 2025

10. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

    26 votes

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    New  ·  6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Apr 18, 2025

11. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    31 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 18, 2025

12. Accept calls from selected call queue

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 18, 2025

13. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    20 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 16, 2025

14. Outbound Calls Tagged as Robocall | RingCentral

    98 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 14, 2025

15. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 11, 2025

16. Ability to remove the deleted users from the performance report

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 10, 2025

17. Block incoming calls to the meeting room

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Apr 8, 2025

18. Report Tool for AI Notes

    16 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 3, 2025

19. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 28, 2025

20. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 25, 2025