Settings and activity

200 results found

1. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Presence on Limited Extension

   21 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Activity Logs capture - RingCentral Desktop/Mobile App

   14 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. The ability to disable ECM (Error correction mode)

   7 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. -ability to edit the outbound caller id so the users can only select the direct number or main company number

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. User Groups do not respect Role Permissions

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Position in Queue, Estimated wait time, and Call queue caller call back feature

   221 votes

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   Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Status sync with MAX agent and RC app

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Set a specific extension for Intercom

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. The HUD option should be added to RingCentral application installed in iphone to monitor calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Remove missed call from queue members if answered

    218 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

13. Add a feature that enables DND to turn on while the user is in an active call.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. add HUD feature to apple iphone app.

    119 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Checking the IP address associated with the IP Phone under the Admin Portal

    34 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Validate Rules for User accounts

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Missed call report that shows all available users at the time of the missed call.

    36 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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19. Call handling - please revert back

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Offer business hours selection for recurring reports in analytics.

    25 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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