Settings and activity

225 results found

1. Corporate Directory for Yealink T41S

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Oct 16, 2023

2. Access call recordings for all users via Application

   21 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice commented  ·  Nov 1, 2023  ·  Edit…  ·  Delete…

   User ID: 62990084023Our customer wants to view and listen to all the employee's call recordings on his RC App instead of going to the service web.

   Save Submitting...

3. Provide reports to show the list of phone numbers that are not used or that has no activity for a certain time

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Nov 7, 2023

4. Change the name of "Main Site" when multi-site is enabled

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Turn Off Extension Dialing Options

   64 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Presence on Limited Extension

   22 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Activity Logs capture - RingCentral Desktop/Mobile App

   14 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. The ability to disable ECM (Error correction mode)

   8 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. User Groups do not respect Role Permissions

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

13. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Status sync with MAX agent and RC app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Set a specific extension for Intercom

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. The HUD option should be added to RingCentral application installed in iphone to monitor calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

18. Add a feature that enables DND to turn on while the user is in an active call.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. add HUD feature to apple iphone app.

    119 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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