Settings and activity

275 results found

1. Retrieve call logs in service.ringcentral.com for more than 12 months

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 15, 2024

2. allow administrators to edit all live report, public and private

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Janice commented  ·  Aug 7, 2024  ·  Edit…  ·  Delete…

   Please also include the option for Super Admins to delete a Live Report Dashboard

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   Janice supported this idea  ·  Aug 7, 2024

3. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 5, 2024

4. Call Queue Member Change Status Visibility on Portal and Analytics

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 31, 2024

5. Wants to see the dial pad in the center of the screen

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 31, 2024

6. RingEx Desktop App change functionality

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 25, 2024

7. Bulk Upload Devices

   34 votes

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   4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 24, 2024

8. Toll Free number as Caller ID in Japan

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 23, 2024

9. To have an option to Play an Announcement if calls are not answered on Limited Extensions

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 17, 2024

10. Ability to Duplicate Teams

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    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 8, 2024

11. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    42 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 3, 2024

12. Add Soft Key for Paging Devices and Overhead paging

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 1, 2024

13. Paging shortcut key

    15 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 1, 2024

14. Feature Request: Super Admin Self-Service Contact Center Routing Change

    23 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 26, 2024

15. ability to access contact center voicemail through phone

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 24, 2024

16. Ability to allow a third-party member to listen to call recordings without sharing the recordings.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jun 24, 2024

17. Caller ID name should be visible for Toll Free

    160 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 20, 2024

18. CNAM for a mobile carrier

    106 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 20, 2024

19. Hold Time shows as zero on Business Analytics and Talk Time not accurate

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 20, 2024

20. Develop a Process for Automatically Removing Personal Contacts

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 18, 2024