← RingCentral Ideas

Settings and activity

150 results found

  1. Feature Request: Enable Call Recording on External Transfers to RingCX

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  2. Customer wants 2 user ext to receive fax from main fax line

    14 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  3. MSI installer with Auto-Install Print to Fax

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  4. Transcripts for Meetings >2 hours

    10 votes
    New  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Janice supported this idea  · 

  5. RC for Salesforce - Call Tasks

    3 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    An error occurred while saving the comment
    Janice commented  · 

    Howard Ankin Law company would like to know if is possible to save the Call Duration and Call date and time on the task record for the call log.

  6. Ability to whitelist a single or multiple numbers in a blocked country.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  7. Show the entire message and not strip away an email thread and only leave the newest message

    3 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Janice shared this idea  · 

  8. AI generated call notes/summary be sent to the ZOHO contact record that was called

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Janice shared this idea  · 

  9. Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  10. Option to Bulk Download Recording

    23 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  11. Feature Request: Default Site Setup Templates

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  12. Would like to have an option to just end the call if no one answers

    12 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice shared this idea  · 

  13. Use Virtual number/Substitute Caller ID number for call forwarding

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  14. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  15. Adding Guam phone number

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  16. reporting to show who is the manager of all call queues

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Janice supported this idea  · 

  17. Increase Received Faxes Limit for more than 200

    24 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  18. Disable "AI is taking notes" when on call

    137 votes
    34 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Janice supported this idea  · 

  19. Missed call should show on extensions that does not answer call in ring group or call queue

    20 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  20. Ability to have extension numbers that start with 0

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 
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