← RingCentral Ideas

Settings and activity

11 results found

  1. All Company #'s Available for SMS amongst multiple users NOT JUST operator extension

    15 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  2. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. Service portal visibility how many users/ devices logged-in on each extension

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Michael supported this idea  · 

  4. Auto answer specific calls

    3 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. CID should show once the call transferred from a call queue to another call queue extension

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Michael supported this idea  · 

  6. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Michael supported this idea  · 

  7. external call forwarded to call queue

    4 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Separate ring for Desktop app and Mobile app

    198 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Remove missed call from queue members if answered

    215 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Michael supported this idea  · 

  10. Auto Receptionist

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Michael shared this idea  · 

  11. 2 rings

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Michael shared this idea  ·