Settings and activity

11 results found

1. All Company #'s Available for SMS amongst multiple users NOT JUST operator extension

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Shared SMS were multiple users can receive and send SMS on specific number

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   127 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

3. Service portal visibility how many users/ devices logged-in on each extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Sep 27, 2024

4. Auto answer specific calls

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. CID should show once the call transferred from a call queue to another call queue extension

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Sep 5, 2024

6. Enable syncing of contact/address book across all users

   117 votes

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   25 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Michael supported this idea  ·  Sep 5, 2024

7. external call forwarded to call queue

   3 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. Separate ring for Desktop app and Mobile app

   177 votes

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   21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

9. Remove missed call from queue members if answered

   207 votes

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

   Michael supported this idea  ·  Jul 19, 2024

10. Auto Receptionist

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    0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael shared this idea  ·  Oct 26, 2023

11. 2 rings

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Michael shared this idea  ·  Nov 6, 2023