external call forwarded to call queue
Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue
3
votes
Alex
shared this idea
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Grégory
commented
We have same problem, external calls forwarded to reception call queue can't display original user called party, its a critical point.