Settings and activity

13 results found

1. Ability to Login/Logout from Call Queues on Desktop Phones

   27 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Melissa supported this idea  ·  Dec 12, 2024

2. Call queue pick up permission

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Dec 4, 2024

3. Timezone option for Engage Voice Historical Reports

   6 votes

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   Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Melissa supported this idea  ·  Oct 31, 2024

4. Inqueue Callback: Changing Number Confirmation Prompt

   36 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Melissa commented  ·  Sep 24, 2024  ·  Edit…  ·  Delete…

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   Melissa supported this idea  ·  Sep 24, 2024

5. Requested versus Confirmed port date

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Nov 29, 2022

6. Separate ring for Desktop app and Mobile app

   197 votes

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   26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

7. Add Back the Option to Transfer a Call Directly to Voicemail

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Need a easier way to transfer a call directly from a desk phone to someone's voicemail

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

   32 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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10. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Planned for November 2024!

11. Able to Receive Multiple Calls if A Member of a Call Queue

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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12. Allow handling of multiple Call Queue calls

    114 votes

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    24 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

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    Melissa commented  ·  Dec 5, 2022  ·  Edit…  ·  Delete…

    It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.

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13. Voicemail Ringback

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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