Settings and activity
15 results found
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110 votes
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245 votes
Melissa
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28 votesMelissa
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5 votesMelissa
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8 votesMelissa
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37 votes
An error occurred while saving the comment Melissa
commented
Important
Melissa
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3 votesMelissa
shared this idea
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211 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024! -
13 votes
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18 votes
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35 votes
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185 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
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6 votes
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116 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Admins, learn how to set up this feature here!
An error occurred while saving the comment Melissa
commented
It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.
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5 votes
Status of this idea shows implemented, but number 2 is not. If an agent is on a Contact Center call, the EX users still see the agent as "available". Presence sync needs to be both ways. The users should be able to see if another user is on the phone or not, whether they are in EX or CX.