← RingCentral Ideas

Settings and activity

13 results found

  1. Ability to Login/Logout from Call Queues on Desktop Phones

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Melissa supported this idea  · 

  2. Call queue pick up permission

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa supported this idea  · 

  3. Timezone option for Engage Voice Historical Reports

    6 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa supported this idea  · 

  4. Inqueue Callback: Changing Number Confirmation Prompt

    36 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Melissa commented  · 

    Important

    Melissa supported this idea  · 

  5. Requested versus Confirmed port date

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  6. Separate ring for Desktop app and Mobile app

    197 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Add Back the Option to Transfer a Call Directly to Voicemail

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Need a easier way to transfer a call directly from a desk phone to someone's voicemail

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    32 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  10. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. Able to Receive Multiple Calls if A Member of a Call Queue

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Allow handling of multiple Call Queue calls

    114 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Melissa commented  · 

    It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.

  13. Voicemail Ringback

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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