Settings and activity
13 results found
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26 votes
Melissa
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5 votesMelissa
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6 votesMelissa
supported this idea
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34 votes
An error occurred while saving the comment Melissa
supported this idea
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3 votesMelissa
shared this idea
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182 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024! -
13 votes
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17 votes
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25 votes
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181 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Planned for November 2024!
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6 votes
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106 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
An error occurred while saving the comment Melissa
commented
It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.
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5 votes
Important