← RingCentral Ideas

Settings and activity

15 results found

  1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa commented  · 

    Status of this idea shows implemented, but number 2 is not. If an agent is on a Contact Center call, the EX users still see the agent as "available". Presence sync needs to be both ways. The users should be able to see if another user is on the phone or not, whether they are in EX or CX.

  2. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa supported this idea  · 

  3. Ability to Login/Logout from Call Queues on Desktop Phones

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Melissa supported this idea  · 

  4. Call queue pick up permission

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa supported this idea  · 

  5. Timezone option for Engage Voice Historical Reports

    6 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa supported this idea  · 

  6. Inqueue Callback: Changing Number Confirmation Prompt

    36 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Melissa commented  · 

    Important

    Melissa supported this idea  · 

  7. Requested versus Confirmed port date

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa shared this idea  · 

  8. Separate ring for Desktop app and Mobile app

    205 votes
    31 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Add Back the Option to Transfer a Call Directly to Voicemail

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Need a easier way to transfer a call directly from a desk phone to someone's voicemail

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    32 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  12. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Able to Receive Multiple Calls if A Member of a Call Queue

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Allow handling of multiple Call Queue calls

    116 votes
    26 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa commented  · 

    It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.

  15. Voicemail Ringback

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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