Settings and activity

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  1. 101 votes
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    Melissa commented  · 

    Status of this idea shows implemented, but number 2 is not. If an agent is on a Contact Center call, the EX users still see the agent as "available". Presence sync needs to be both ways. The users should be able to see if another user is on the phone or not, whether they are in EX or CX.

  2. 225 votes
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  3. 27 votes
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  4. 5 votes
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  5. 6 votes
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  6. 36 votes
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    Melissa commented  · 

    Important

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  7. 3 votes
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  8. 204 votes
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  9. 13 votes
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  10. 18 votes
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  11. 32 votes
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  12. 185 votes
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  13. 6 votes
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  14. 116 votes
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    Melissa commented  · 

    It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.

  15. 5 votes
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