← RingCentral Ideas

Settings and activity

12 results found

  1. opt out option at the bottom of text messages sent

    4 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Chris Panariello commented  · 

    Due to recent laws in the last year or so, we are required to let the person being texted(SMS) to opt out of receiving future text messages. Can we have a canned text message added at the bottom of each text message we send allowing the person to opt out of future messages versus us manually having to add it each time? It could almost be like an equivelant to a signature you would see at the bottom of an email such as when using Outlook. The feature would allow us to remove it if we feel it is unnecessary to display if the question was already asked. -Quik Capital LLC

  2. Separate ring for Desktop app and Mobile app

    198 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Admin able to review all messages.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    570 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  6. Firefox to be fully supported for RingCentral App

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  7. Undo Button

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. text-to-speech feature for the disabled

    44 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. Retrieve SMS content for a deleted user

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  11. Show Original callers number when Transferring calls to Contact Centre

    22 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    285 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
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