Settings and activity

69 results found

1. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   56 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Lothar Kirchen supported this idea  ·  May 29, 2024

2. Change agent state through Max Supervisor

   109 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Lothar Kirchen supported this idea  ·  May 29, 2024

3. Add Session timeout for RingCX user

   13 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lothar Kirchen supported this idea  ·  May 29, 2024

4. busy on busy

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lothar Kirchen supported this idea  ·  May 27, 2024

5. Internal chat for supervisors and agents

   38 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Lothar Kirchen supported this idea  ·  May 27, 2024

6. Dequeue setting per queue

   48 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lothar Kirchen supported this idea  ·  May 10, 2024

7. API for external contacts

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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8. Reduction of RC App-Cloud interface complexity

   97 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Extend "Disable Auto Answering" enhancement to Call Queue numbers

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Canned Responses

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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11. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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12. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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13. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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14. Support SIP NOTIFY for 3rd Party Devices

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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15. Automate the provisioning of TAS Bypass Numbers

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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16. Kermit SIPping Tea Emoji Needed

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Limited Extensions - Ring Count

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Persist - Increase Gateways in Gateway Group

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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20. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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