← RingCentral Ideas

Settings and activity

69 results found

  1. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    55 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Lothar supported this idea  · 

  2. Change agent state through Max Supervisor

    108 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Lothar supported this idea  · 

  3. Add Session timeout for RingCX user

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lothar supported this idea  · 

  4. busy on busy

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lothar supported this idea  · 

  5. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Lothar supported this idea  · 

  6. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lothar supported this idea  · 

  7. API for external contacts

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  8. Reduction of RC App-Cloud interface complexity

    97 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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  9. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Canned Responses

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  11. RCCC Call Plucking

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  12. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    6 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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  13. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  14. Support SIP NOTIFY for 3rd Party Devices

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  15. Automate the provisioning of TAS Bypass Numbers

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. Kermit SIPping Tea Emoji Needed

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Limited Extensions - Ring Count

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Persist - Increase Gateways in Gateway Group

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Use RingEX minutes for contact centre outbound dialling

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  20. Make Messaging Permission in Custom Roles a Native Feature

    33 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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