Settings and activity
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9 votes
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Lothar Kirchen
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3 votesLothar Kirchen
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6 votesLothar Kirchen
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147 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…Lothar Kirchen
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21 votesLothar Kirchen
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12 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
Lothar Kirchen
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167 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!Lothar Kirchen
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85 votesLothar Kirchen
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18 votesLothar Kirchen
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24 votesLothar Kirchen
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18 votesLothar Kirchen
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15 votesLothar Kirchen
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16 votesLothar Kirchen
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34 votesLothar Kirchen
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48 votesLothar Kirchen
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105 votesLothar Kirchen
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10 votesLothar Kirchen
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19 votesLothar Kirchen
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31 votes
This will be addressed as a part of the Single Pane of Glass initiative.
Lothar Kirchen
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41 votesLothar Kirchen
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This feature is also essential for larger accounts and prospects across the EU market. Many large campuses, such as airports, chemical plants, and similar facilities, have their own fire and emergency stations. These organizations often prefer to route emergency numbers like 112 and 999 directly to their on-site emergency response teams, rather than to public answering points.