Settings and activity

156 results found

1. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

   19 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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2. Support for Azure & Windows 365 VDI environments

   25 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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3. Embed agent into RingEX

   45 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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4. Ability for agent to place conference call on hold

   6 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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5. Provide Quality Management scoring context from within MAX

   5 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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6. Allow for copying of a scheduling unit in Workforce Management

   5 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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7. Add RCV Outlook plugin that works from Outlook Mail tab

   21 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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8. Ability to Download Qos Reports

   73 votes

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   Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. Create a Repeat Queue Event option

   7 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Limited Extension - "Domestic Calling Allowed" Radio Button

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Ring Group support in RingEX

    10 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Allow Softphone to be after a desk phone is user's Ring Group

    23 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. RCV Room Connector

    8 votes

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    Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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14. RCV Breakout Rooms

    10 votes

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    Implemented  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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15. PSTN Support for RC Rooms

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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16. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    42 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Safari support on iPhone for RingCentral Video - When?

    7 votes

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    Implemented  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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18. Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. More robust user compliance reports

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. Add ability of the new Group Voice Mail capability to include Call Queues

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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