← RingCentral Ideas

Settings and activity

33 results found

  1. Streaming Music / Message on Hold

    67 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  2. Handle missed calls option - Add the ability to return caller to the staff member that transferred it

    4 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Only allow access to Call recordings to Users who are in the call

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Call logs that include transfers

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  6. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Block spam SMS to main number

    33 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  8. Group text for incoming SMS to main number

    38 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  9. Allow handling of multiple Call Queue calls

    114 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Jared commented  · 

    Queue call pickup only works if members aren't on active calls already. If all members are on active calls, they currently receive no notifications. The call should still be presented to queue members.

  10. Change the name of the group text message

    37 votes
    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  11. set custom music on hold for park calls.

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it...

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Jared commented  · 

    Zoom does this already, why can't RingCentral?

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