← RingCentral Ideas

Settings and activity

32 results found

  1. Access to AI content

    10 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  2. Group Text Messaging

    82 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  3. Allow Group/Team SMS Sharing

    21 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  4. Enable Multiple Group Managers

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  5. Need more than one manager for user groups

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  6. Ability to disable pop up on the incoming call using RingCentral app

    61 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 
    An error occurred while saving the comment
    Jared commented  · 

    It is insane that this was removed from the previous version! The pop-up should stay in the app window if we can't disable it totally. Our teams are receiving 500+ calls daily and the pop-up has forces them to close out the app totally. So we've actually gone backwards with this. We are basically using RingCentral as a cloud hosted PBX now with desk phones. Customization of notifications in the app was what set Ring apart from other vendors. We might as well migrate back to our on-prem Mitel PBX at this point

  7. Disable dial pad pop out

    21 votes
    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  8. Language Translator

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  9. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    53 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  10. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    An error occurred while saving the comment
    Jared commented  · 

    Any update on this one?

    An error occurred while saving the comment
    Jared commented  · 

    What happens if all monitored users are on active queue calls?

  11. Azure AD Map Business Phone field to Extension in RingCentral for user provisioning

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jared shared this idea  · 

  12. Ability to add number to sms thread in progress

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Jared shared this idea  · 

  13. Language Translation in RC APP

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  14. Call Queue estimated wait time feature

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  15. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  16. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  17. Turn Administrative Email Notifications Off

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Global Company Address Book (External Users)

    25 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  19. Please add the ability to have multiple group managers for a usergroup.

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jared supported this idea  · 

  20. Streaming Music / Message on Hold

    65 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
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