Settings and activity
25 results found
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7 votes
Jared
supported this idea
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14 votesJared
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135 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment An error occurred while saving the comment Jared
commented
What happens if all monitored users are on active queue calls?
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1 voteJared
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3 votesJared
shared this idea
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6 votesJared
supported this idea
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11 votes
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166 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
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202 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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14 votes
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22 votes
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29 votes
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6 votes
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4 votes
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5 votes
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6 votes
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150 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
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101 votes
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23 votes
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25 votes
Any update on this one?