Settings and activity
33 results found
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166 votes
Jared
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12 votesJared
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91 votesJared
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28 votesJared
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29 votesJared
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9 votesJared
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98 votesJared
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163 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment Jared
commented
Any update on this one?
An error occurred while saving the comment Jared
commented
What happens if all monitored users are on active queue calls?
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1 voteJared
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5 votesJared
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11 votesJared
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14 votes
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169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
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241 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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30 votesJared
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It is insane that this was removed from the previous version! The pop-up should stay in the app window if we can't disable it totally. Our teams are receiving 500+ calls daily and the pop-up has forces them to close out the app totally. So we've actually gone backwards with this. We are basically using RingCentral as a cloud hosted PBX now with desk phones. Customization of notifications in the app was what set Ring apart from other vendors. We might as well migrate back to our on-prem Mitel PBX at this point