← RingCentral Ideas

Settings and activity

16 results found

  1. Call Queue Custom Rule Templates

    14 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Calvin supported this idea  · 

  2. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Calvin supported this idea  · 

  3. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Calvin supported this idea  · 

  4. Exporting call pick up groups and members

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Calvin shared this idea  · 

  5. Number of calls forwarded KPI in Analytics

    2 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Calvin shared this idea  · 

  6. Ability to toggle when you want to allow calls to go to your pickup group

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Calvin shared this idea  · 

  7. Rename the 'To voicemail' button when there's an incoming call when voicemail is disabled.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Calvin shared this idea  · 

  8. Add metric in Business Analytics/LOB for calls answered via call pick-up

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Calvin shared this idea  · 

  9. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. see eachothers avialability while in queue

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. HUD for iOS mobile app

    80 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Please develop a "simple mode"

    18 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  14. Closed for Bank Holidays

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Mute incoming call notifications while currently on a call

    566 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Allow custom rules to be copied!

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?