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← RingCentral Ideas

Settings and activity

41 results found

  1. Increase Number of Allowed Recordings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edmond Felix supported this idea  · 

  2. Add option for paging devices to receive and do outbound calls.

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edmond Felix shared this idea  · 

  3. Customizing the column for the call logs

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edmond Felix supported this idea  · 

  4. Receive OTP for Telegram activation

    6 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Edmond Felix supported this idea  · 

  5. Standardize Custom Fax Cover Page Template

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Edmond Felix supported this idea  · 

  6. RCV Meeting Recording optimization

    2 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Edmond Felix shared this idea  · 

  7. Org-Wide SMS Number Block

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Edmond Felix supported this idea  · 

  8. Option to file carrier ticket for outbound CNAM complaints

    20 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Edmond Felix supported this idea  · 

  9. Ability to delete more than 50 personal contacts each time

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edmond Felix shared this idea  · 

  10. Increase Security Code Time-Out

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Edmond Felix commented  · 

    Our email set up has 3rd party provider and it needs more than a minute for us to receive the actual email on our users.

  11. Avaya App - Print to Fax

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  13. Unable to import Personal Contacts with special charcters via CSV

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Use same email address use for multiple extensions

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. System Notifications - Selectively Enable/Disable

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Allow custom rules to be copied!

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Increasing Paging Only group to more than 25 devices

    89 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Outbound Calls Tagged as Robocall | RingCentral

    41 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Track Manager usage of Call Monitoring and Call Recording

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Allow handling of multiple Call Queue calls

    106 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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