Settings and activity
41 results found
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6 votesEdmond supported this idea ·
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5 votesEdmond shared this idea ·
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5 votesEdmond supported this idea ·
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17 votesEdmond supported this idea ·
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1 voteEdmond shared this idea ·
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3 votes
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594 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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87 votesUnder Review · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedCheck out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.