Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
2
votes
Sherri
shared this idea
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Jennifer
commented
We need this option as well. We have entire business units of Customer Service Reps that do not need access to voicemail due to our SLAs. Please make a feature set available to create a user without a voicemail box or to at a minimum have the abiltiy to disable a VM box completely. Currently, routing the VM to an announcement or to another extension still allows for another user to select the "transfer to voicemail" feature and send a VM to the voicemail box. This is unacceptable for our business.