Settings and activity

119 results found

1. Allow additional users to subscribe to a dashboard in Business Analytics

   12 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 21, 2024

2. Block Outbound calls for specific departments/site

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 2, 2024

3. Block outbound calls by number for specific users

   31 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 2, 2024

4. Call Queue custom role

   19 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Sep 10, 2024
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   Derrick commented  ·  Sep 10, 2024  ·  Edit…  ·  Delete…

   Hi everyone!

   In addition to the above, may we also request:

   The ability to View, but not Modify Settings.

   The ability Modify Particular Options from Within a Call Queue.

   Thanks!

   Save Submitting...

5. Automatic hold for warm transfers using integrated phone

   26 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Sep 3, 2024

6. Rotating Custom Audio for Hold and Connecting Calls

   28 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 19, 2024

7. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   45 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 13, 2024

8. Ability to dial out while there is an incoming call

   93 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 8, 2024

9. Fix Availability Status for Users with messaging disabled

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Aug 6, 2024

10. Allow supervisor to move agent into available status.

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 1, 2024

11. Export Company Contacts

    19 votes

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    4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 26, 2024

12. Visibility of missed calls from call queue on the RingCentral app

    50 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 24, 2024

13. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 19, 2024

14. Inqueue Callback: Changing Number Confirmation Prompt

    37 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 19, 2024

15. German Support for RingSense

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports German language.

    As a RingSense admin, you can now select Deutsch as part of your transcription language settings. See details in the attached screenshot.

    Derrick supported this idea  ·  Jul 18, 2024

16. Option to remove extension's default presence.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 18, 2024

17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    33 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Derrick commented  ·  Jul 16, 2024  ·  Edit…  ·  Delete…

    Please and thanks!

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    Derrick supported this idea  ·  Jul 16, 2024

18. Call Queue Wait Settings - wait time

    47 votes

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    New  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 12, 2024

19. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 12, 2024

20. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 9, 2024