← RingCentral Ideas

Settings and activity

119 results found

  1. Allow additional users to subscribe to a dashboard in Business Analytics

    11 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Derrick supported this idea  · 

  2. Block Outbound calls for specific departments/site

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Derrick supported this idea  · 

  3. Block outbound calls by number for specific users

    29 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Derrick supported this idea  · 

  4. Call Queue custom role

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Derrick supported this idea  · 
    An error occurred while saving the comment
    Derrick commented  · 

    Hi everyone!

    In addition to the above, may we also request:

    The ability to View, but not Modify Settings.

    The ability Modify Particular Options from Within a Call Queue.

    Thanks!

  5. Automatic hold for warm transfers using integrated phone

    22 votes
    Planned  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Derrick supported this idea  · 

  6. Rotating Custom Audio for Hold and Connecting Calls

    27 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Derrick supported this idea  · 

  7. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    45 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Derrick supported this idea  · 

  8. Ability to dial out while there is an incoming call

    90 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Derrick supported this idea  · 

  9. Fix Availability Status for Users with messaging disabled

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Derrick supported this idea  · 

  10. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Derrick supported this idea  · 

  11. Export Company Contacts

    17 votes
    4 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Derrick supported this idea  · 

  12. Visibility of missed calls from call queue on the RingCentral app

    45 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Derrick supported this idea  · 

  13. Fix Browser Refresh Logging Agents Out Of CX

    32 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Derrick supported this idea  · 

  14. Inqueue Callback: Changing Number Confirmation Prompt

    37 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Derrick supported this idea  · 

  15. German Support for RingSense

    6 votes
    0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Derrick supported this idea  · 

  16. Option to remove extension's default presence.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Derrick supported this idea  · 

  17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    An error occurred while saving the comment
    Derrick commented  · 

    Please and thanks!

    Derrick supported this idea  · 

  18. Call Queue Wait Settings - wait time

    42 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Derrick supported this idea  · 

  19. Call Queue Wait Settings - max callers in queue

    21 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Derrick supported this idea  · 

  20. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Derrick supported this idea  · 
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