Settings and activity

90 results found

1. Add a wait time for call queues between 1 minute and 30 seconds

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Dec 17, 2024

2. Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Dec 17, 2024

3. Dark mode feature

   10 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Dec 4, 2024

4. Disable HUD park notification

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 25, 2024

5. Call queue groups should also be visible on the HUD

   69 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 22, 2024

6. HUD on iPhone

   9 votes

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 22, 2024

7. Integrate with eClinicalWorks

   5 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 13, 2024

8. Ability to answer Apple Verification Calls

   24 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 8, 2024

9. Global Contact Sharing of your personal contacts to people in your company

   11 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 22, 2024

10. Alert Ownership

    14 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Oct 21, 2024

11. Allow additional users to subscribe to a dashboard in Business Analytics

    11 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Oct 21, 2024

12. Block Outbound calls for specific departments/site

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Oct 2, 2024

13. Block outbound calls by number for specific users

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Oct 2, 2024

14. Call Queue custom role

    18 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Sep 10, 2024
    An error occurred while saving the comment
    Derrick commented  ·  Sep 10, 2024  ·  Edit…  ·  Delete…

    Hi everyone!

    In addition to the above, may we also request:

    The ability to View, but not Modify Settings.

    The ability Modify Particular Options from Within a Call Queue.

    Thanks!

    Save Submitting...

15. Automatic hold for warm transfers using integrated phone

    21 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Sep 3, 2024

16. Rotating Custom Audio for Hold and Connecting Calls

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 19, 2024

17. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    42 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 13, 2024

18. Ability to dial out while there is an incoming call

    77 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 8, 2024

19. Fix Availability Status for Users with messaging disabled

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 6, 2024

20. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 1, 2024