Settings and activity

86 results found

1. Call queue groups should also be visible on the HUD

   69 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 22, 2024

2. HUD on iPhone

   9 votes

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 22, 2024

3. Integrate with eClinicalWorks

   5 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 13, 2024

4. Ability to answer Apple Verification Calls

   23 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Nov 8, 2024

5. Global Contact Sharing of your personal contacts to people in your company

   11 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 22, 2024

6. Alert Ownership

   13 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 21, 2024

7. Allow additional users to subscribe to a dashboard in Business Analytics

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 21, 2024

8. Block Outbound calls for specific departments/site

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 2, 2024

9. ability to block outbound calls to some numbers

   18 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Derrick supported this idea  ·  Oct 2, 2024

10. Call Queue custom role

    18 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Sep 10, 2024
    An error occurred while saving the comment
    Derrick commented  ·  Sep 10, 2024  ·  Edit…  ·  Delete…

    Hi everyone!

    In addition to the above, may we also request:

    The ability to View, but not Modify Settings.

    The ability Modify Particular Options from Within a Call Queue.

    Thanks!

    Save Submitting...

11. Automatic hold for warm transfers using integrated phone

    20 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Sep 3, 2024

12. Rotating Custom Audio for Hold and Connecting Calls

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 19, 2024

13. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    42 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 13, 2024

14. Ability to dial out while there is an incoming call

    71 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 8, 2024

15. Fix Availability Status for Users with messaging disabled

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 6, 2024

16. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Aug 1, 2024

17. Export Company Contacts

    16 votes

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    4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 26, 2024

18. Visibility of missed calls from call queue on the RingCentral app

    34 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 24, 2024

19. Fix Browser Refresh Logging Agents Out Of CX

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 19, 2024

20. Inqueue Callback: Changing Number Confirmation Prompt

    33 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Derrick supported this idea  ·  Jul 19, 2024