← RingCentral Ideas

Settings and activity

50 results found

  1. Analytics - IVR key presses as a KPI option

    32 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  2. Outbound Calls Tagged as Robocall | RingCentral

    50 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  3. Allow super admin to delete member on first born group chat on RingCentral App

    24 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Joseph Gorospe commented  · 

    Option for a group admin to delete a member in the default company team.

    Joseph Gorospe supported this idea  · 

  4. SMS Auto-Forwarding

    77 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  5. Answer from Android Smartwatch

    4 votes
    Needs More Information  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  6. Allow all extensions to send SMS from main Company extension

    159 votes
    Under Review  ·  38 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  7. dial by name directory 2 digits

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Joseph Gorospe commented  · 

    The customer tried adding "#" after the last 2 letters of his surname and it worked. It will also be helpful if we can modify the prompt when we ask the caller to enter the name of the staff.

    Joseph Gorospe supported this idea  · 

  8. Download Multiple Faxes

    16 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  9. Spam and Robo Calls

    26 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  10. Disable/Enable 2 Factor Authentication on certain users

    20 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Joseph Gorospe supported this idea  · 

  11. Google Click ID

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph Gorospe shared this idea  · 

  12. Outbound call recording anouncement

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph Gorospe shared this idea  · 

  13. Decline an incoming call with a text message

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph Gorospe shared this idea  · 

  14. Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph Gorospe shared this idea  · 

  15. Caller ID and Contact Lists assigned to a Group

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Calling all Phone Numbers at Once for Emergency Purposes

    5 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  17. Presence on Limited Extension

    16 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  20. Fax recipient information

    32 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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