Settings and activity

120 results found

1. AI Notes in Embeddable Widget

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   Joseph Gorospe supported this idea  ·  Jun 30, 2026

2. Support DTMF Extension Dialing Within AI Receptionist

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jun 30, 2026

3. AI receptionist key presses

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jun 30, 2026

4. Add "Away" Status

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Jun 11, 2026

5. Performance report showing monitored calls by user

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Joseph Gorospe commented  ·  Jun 9, 2026  ·  Edit…  ·  Delete…

   The customer wanted to include a KPI that shows the agent's availability time on a call queue for a specific time.

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   Joseph Gorospe supported this idea  ·  Jun 9, 2026

6. AI Notes on Deskphone

   33 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  May 5, 2026

7. Performance Reports - additional filter for office hours

   30 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  May 5, 2026

8. Incoming call Recording Announcement in Canada

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joseph Gorospe shared this idea  ·  Apr 30, 2026

9. Editing Fax Cover Sheet

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   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Apr 29, 2026

10. Caller ID for sending fax restriction

    6 votes

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    Joseph Gorospe shared this idea  ·  Apr 27, 2026

11. International SMS feature to support country of origin

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Apr 14, 2026

12. Please allow us to enter recipient information in FAX templates.

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph Gorospe commented  ·  Apr 13, 2026  ·  Edit…  ·  Delete…

    The customer would like to add a footer on the dynamic fax template. The custom fax cover does not meet their needs, as they always have to recreate it each time.

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    Joseph Gorospe supported this idea  ·  Apr 13, 2026

13. Analytics Portal Performance Reports Visibility

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Apr 13, 2026

14. IVR change default greeting being played 3 times

    36 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Mar 30, 2026

15. Assigning paging device to a call queue

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe commented  ·  Mar 16, 2026  ·  Edit…  ·  Delete…

    The customer would like to add an Algo Strobe (8128 IP Visual Alerter) to a call queue without needing a DigitalLine.

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    Joseph Gorospe supported this idea  ·  Mar 16, 2026

16. ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS

    7 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Mar 9, 2026
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    Joseph Gorospe commented  ·  Mar 9, 2026  ·  Edit…  ·  Delete…

    The customer wants the live reports dashboard to display the current call status of queue members. They would like to see who the call queue members are talking to and for how long on the live dashboard.

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17. Add Co-recepient

    5 votes

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    1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Mar 6, 2026

18. deskphone pairing - turning off the feature by device/computer.

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Feb 27, 2026

19. Hubspot should not show SMS delivered if it's blocked by RingCentral

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Feb 25, 2026

20. Call Recording. (Hold time is not being included on the recording)

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Feb 12, 2026