Settings and activity

133 results found

1. Call queue pick up permission

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Joseph Gorospe supported this idea  ·  Oct 2, 2026

2. Max Agents in Simultaneous Call Queue

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Sep 16, 2026

3. User level option to delete Team on RC app

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Sep 15, 2026

4. Caller ID name should be visible for Toll Free

   160 votes

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   Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Sep 4, 2026

5. Rate Center Changes

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Sep 4, 2026

6. download call recording with the name or number of the caller

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Sep 2, 2026

7. Forward a voicemail to a call queue voicemail

   61 votes

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   Future Consideration  ·  15 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 25, 2026

8. Ability to assign users in Key template

   10 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 14, 2026

9. Grouping Contacts within RingCentral App

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph Gorospe supported this idea  ·  Aug 7, 2026

10. Customize softkeys on yealink phones

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Aug 6, 2026

11. Substitute caller id - RingCentral to RingCentral account

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Aug 5, 2026

12. call log data retention

    40 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jul 28, 2026

13. Pause/Mute Recording Option for Internal Calls

    35 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jul 6, 2026

14. AI Notes in Embeddable Widget

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jun 30, 2026

15. Support DTMF Extension Dialing Within AI Receptionist

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jun 30, 2026

16. AI receptionist key presses

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jun 30, 2026

17. Add "Away" Status

    21 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  Jun 11, 2026

18. Performance report showing monitored calls by user

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Joseph Gorospe commented  ·  Jun 9, 2026  ·  Edit…  ·  Delete…

    The customer wanted to include a KPI that shows the agent's availability time on a call queue for a specific time.

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    Joseph Gorospe supported this idea  ·  Jun 9, 2026

19. AI Notes on Deskphone

    41 votes

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    New  ·  9 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  May 5, 2026

20. Performance Reports - additional filter for office hours

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph Gorospe supported this idea  ·  May 5, 2026