← RingCentral Ideas

Settings and activity

20 results found

  1. Analytics - IVR key presses as a KPI option

    34 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rob supported this idea  · 

  2. Analytics report for IVR key presses

    53 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rob supported this idea  · 

  3. IVR Path reporting on standard Analytics

    24 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rob supported this idea  · 

  4. IVR Reporting on options

    25 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rob supported this idea  · 

  5. Reporting Capability on IVR Menu for key presses

    64 votes
    Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rob supported this idea  · 

  6. Advance IVR System

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Rob supported this idea  · 

  7. Audit Trail Enhancements

    225 votes
    67 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Rob commented  · 

    We need to be able to see what call recordings are being played, by whom, and the date and time they were played. This is so we can tell if anyone is browsing through call recordings in an inappropriate manner. It would be useful to have these details logged to the Audit Trail.

  8. Add an option to block one specific number for the entire company.

    23 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  9. Two-Factor Authentication (2FA)

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. 2FA settings per-user instead of per account

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  11. Require two-factor-authentication when calling into Ring Central for support etc.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  12. Two-factor authentication in Glip application

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  13. Allow RC users to make internal phone calls after business hours

    35 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  14. Idle behavior shows users offline even though they are available and logged into RC.

    131 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  15. Add Remote Control feature to RC Desktop App - Video

    189 votes
    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  17. Report to show availability for calls for team members

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  19. Ability to add another user in ongoing RingCentral Video call

    10 votes
    Future Consideration  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

  20. User group access call log of the same user group

    72 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?