Settings and activity

7 results found

1. More Flexibility in Live Answer Options

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Leah shared this idea  ·  Sep 7, 2022

2. Dial by Name directory by site

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal
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   Leah commented  ·  Mar 9, 2023  ·  Edit…  ·  Delete…

   We would like to use Dial by Name Directory at each of our sites, not just the main number. It would also be nice to have site specific directories.

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3. Account-Wide Holiday Settings and/or Holiday Templates

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   15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

4. Transfer unanswered queue calls to auto receptionist

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Send unanswered call in queue to IVR instead of VM

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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6. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Control Calls Using a Desk Phone With the Desktop App

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Leah commented  ·  Jul 11, 2022  ·  Edit…  ·  Delete…

   This would be incredibly helpful! We are live receptionist answer and it would make life so much easier if the desktop phone and the app were more compatible.

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