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Settings and activity

9 results found

  1. Group > Call Queues > Overflow Group - Ring Simultaneously

    22 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Leah supported this idea  · 

  2. Yealink Key Templates

    44 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Leah supported this idea  · 

  3. More Flexibility in Live Answer Options

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leah shared this idea  · 

  4. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal
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    Leah commented  · 

    We would like to use Dial by Name Directory at each of our sites, not just the main number. It would also be nice to have site specific directories.

  5. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes

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    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  6. Transfer unanswered queue calls to auto receptionist

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Send unanswered call in queue to IVR instead of VM

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    61 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Control Calls Using a Desk Phone With the Desktop App

    27 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leah commented  · 

    This would be incredibly helpful! We are live receptionist answer and it would make life so much easier if the desktop phone and the app were more compatible.