Settings and activity

85 results found

1. RingCX Domo Integration (For Analytics)

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

2. Reduce the loading time for RC embedded app in Microsoft Teams

   23 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

3. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   34 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

4. Support for SSO across multiple Entra ID tenants.

   108 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

5. Preserve Caller ID When Transferring from RingCX to RingEX

   12 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Aug 13, 2025

6. IVR change default greeting being played 3 times

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Aug 13, 2025

7. Improve AI Transcription

   31 votes

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   New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jul 22, 2025

8. Add the option to export AI notes and transcripts through the admin portal

   35 votes

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   New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jul 22, 2025

9. Ability for administrator to remove "Generate notes for all calls" function

   31 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jul 22, 2025

10. Disable AI "Automatic notes"

    33 votes

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    New  ·  3 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

11. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    35 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

12. Live call information within RC app

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Jul 9, 2025

13. bring live reports type view into RC app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Jul 9, 2025

14. Streaming Music / Message on Hold

    83 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 16, 2025

15. Need Public Parking in HUD

    25 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 16, 2025

16. Enable AI transcription on Desk phone

    224 votes

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    Planned  ·  62 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 16, 2025

17. Abandoned Call Tracking Feature

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    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024

18. I would like to be able to see the total time a user is toggled on to accept calls

    68 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024

19. Alert Ownership

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024

20. Call should not be detected as missed if it was answered elsewhere

    62 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024