Settings and activity

92 results found

1. Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Aug 26, 2026

2. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   160 votes

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   Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Mar 23, 2026

3. With Multi-site feature, need ability to rename Main site from 'company'

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Mar 20, 2026

4. Forward calls from user extension to company main number

   21 votes

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   6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Mar 20, 2026

5. Scheduling multiple call forwarding per site/number

   2 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Mar 20, 2026

6. Enable AI transcription on Desk phone

   306 votes

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   Planned  ·  87 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Mar 20, 2026

7. increase maximum wait time in queue to 30 minutes

   22 votes

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   New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Mar 20, 2026

8. RC app search by department

   59 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 5, 2025

9. RingCX Domo Integration (For Analytics)

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

10. Reduce the loading time for RC embedded app in Microsoft Teams

    28 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Nov 7, 2025

11. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    80 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Nov 7, 2025

12. Support for SSO across multiple Entra ID tenants.

    150 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Nov 7, 2025

13. Preserve Caller ID When Transferring from RingCX to RingEX

    50 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Aug 13, 2025

14. IVR change default greeting being played 3 times

    36 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Aug 13, 2025

15. Improve AI Transcription

    53 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

16. Add the option to export AI notes and transcripts through the admin portal

    53 votes

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    New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

17. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

18. Disable AI "Automatic notes"

    38 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

19. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    44 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

20. Live call information within RC app

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Jul 9, 2025