Settings and activity

86 results found

1. RC app search by department

   56 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 5, 2025

2. RingCX Domo Integration (For Analytics)

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

3. Reduce the loading time for RC embedded app in Microsoft Teams

   27 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

4. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   57 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

5. Support for SSO across multiple Entra ID tenants.

   132 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 7, 2025

6. Preserve Caller ID When Transferring from RingCX to RingEX

   25 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Aug 13, 2025

7. IVR change default greeting being played 3 times

   34 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Aug 13, 2025

8. Improve AI Transcription

   43 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jul 22, 2025

9. Add the option to export AI notes and transcripts through the admin portal

   42 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jul 22, 2025

10. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

11. Disable AI "Automatic notes"

    36 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

12. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    42 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jul 22, 2025

13. Live call information within RC app

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Jul 9, 2025

14. bring live reports type view into RC app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Jul 9, 2025

15. Streaming Music / Message on Hold

    85 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 16, 2025

16. Need Public Parking in HUD

    28 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 16, 2025

17. Enable AI transcription on Desk phone

    267 votes

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    Planned  ·  73 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 16, 2025

18. Abandoned Call Tracking Feature

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    54 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024

19. I would like to be able to see the total time a user is toggled on to accept calls

    71 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024

20. Alert Ownership

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Dec 13, 2024