← RingCentral Ideas

Settings and activity

69 results found

  1. Abandoned Call Tracking Feature

    42 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Bryan supported this idea  · 

  2. I would like to be able to see the total time a user is toggled on to accept calls

    57 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  3. Alert Ownership

    17 votes
    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  4. Call should not be detected as missed if it was answered elsewhere

    44 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Bryan supported this idea  · 

  5. Performance report align with user call logs

    62 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    576 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  7. Add account wide hold music option

    13 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  8. Option to disable the option of automatically sending a "Welcome Email

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  9. Callers phone number will show when the call is transferred to another extension

    15 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  10. Silent Install of RingCentral app. via Intunes

    19 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  11. Attribute Mapping | Active Directory

    28 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Bryan supported this idea  · 

  12. Anonymize RCV participants by host

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Bryan shared this idea  · 

  13. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bryan shared this idea  · 

  14. Extend Co-Recipents RCApp functionality to fax

    25 votes
    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  15. Ability to support multiple instances of a CRM/CRMs for one customer

    15 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  16. Ability to add a summary note to recordings saved in a Library

    10 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?

  17. Call journey report for RCX

    38 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  18. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?

  19. F6 to dial on Teams Desktop Plugin

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  20. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
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