Settings and activity

17 results found

1. Multi-Lingual Dial-in Conference Welcome Greeting Option

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   RingCentral shared this idea  ·  Sep 11, 2025

2. AI Receptionist Usage Counter

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   New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   RingCentral shared this idea  ·  Aug 14, 2025

3. Option to customize help buttons on the app.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   RingCentral shared this idea  ·  Dec 9, 2024

4. Caller ID name support on mobile numbers

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RingCentral supported this idea  ·  May 10, 2024

5. adding custom fields like social media urls in the user profile section

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RingCentral supported this idea  ·  Apr 23, 2024

6. phone configuration screen display - add an option to show extension number + phone number

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   RingCentral supported this idea  ·  Apr 5, 2024

7. Company-Wide Contact List

   86 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   RingCentral supported this idea  ·  Mar 29, 2024

8. Transfer a Conference Call

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RingCentral supported this idea  ·  Mar 21, 2024

9. A Carrier Lookup

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   RingCentral supported this idea  ·  Mar 14, 2024

10. I would like to upload all my contacts in bulk rather than 1 at a time.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    RingCentral supported this idea  ·  Mar 13, 2024

11. View contacts from RC app and RC phone app to deskphone

    14 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    RingCentral supported this idea  ·  Mar 8, 2024

12. Separate ring for Desktop app and Mobile app

    213 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    RingCentral supported this idea  ·  Mar 8, 2024

13. Answered calls showing up as missed for other extensions

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    RingCentral supported this idea  ·  Mar 1, 2024

14. Auto reply SMS to missed calls

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    RingCentral supported this idea  ·  Mar 1, 2024

15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

16. Create an easy way to convert Limited Extensions to Users.

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. RC App for mobile - Call logs

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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