Settings and activity

40 results found

1. Dashboard view modification

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  May 5, 2026

2. Ability to Hide or Filter User Roles

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Martin Tsankov commented  ·  May 4, 2026  ·  Edit…  ·  Delete…

   this is a good idea. When I filter the users by Role, I want to see only Roles which are actually assigned to somebody.

   Pros/Cons:
   + Role filter would be less cluttered
   + Role filter would provide overview of all Roles that are currently in use

   - none that I can think of

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   Martin Tsankov supported this idea  ·  May 4, 2026

3. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 16, 2026

4. Add a role management module for access levels in AIR / AIR PRO

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 7, 2026

5. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   13 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 7, 2026

6. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 1, 2026

7. Custom Agent State

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 28, 2026

8. Report on Custom Agent State in RingCX

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin Tsankov commented  ·  Mar 28, 2026  ·  Edit…  ·  Delete…

   (empty) is seen because ENGAGED and TRANSITION are just Base states.
   WORKING is both a Base state and a "custom state"

   In order to fix this the RCX team would have to either allow customers to edit the states ENGAGED and TRANSITION, which doesn't sound like a good idea.
   or
   They could map ENGAGED base state to ENGAGED "custom state" but keep it hidden from customers (makes sense). This way you wouldn't see (empty) when reporting on the "custom state"

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9. Update RingCX Agent for ALL Interaction Types

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 16, 2026

10. Block numbers from being manually dialed, not only on dialler or inbound.

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Mar 15, 2026

11. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

12. Sync Contact Directory between Polycom and Admin Portal

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

13. Quick Contact Edit

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    Martin Tsankov supported this idea  ·  Feb 17, 2026

14. Creating new Contact Groups

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    Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

15. Adding contact to common company contact book

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

16. Company-Wide Contact List

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

17. Shared Contact Addition

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

18. Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Martin Tsankov shared this idea  ·  Feb 15, 2026

19. Colors for Favorite Teams

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 15, 2026

20. Warm Transfer Improvement

    15 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 7, 2026