Settings and activity

14 results found

1. Analytics - ability to add calls routed to message only extension or announcement only extension.

   38 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Sep 8, 2025

2. Longest Idle Call Queue Fix

   56 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Jun 13, 2025

3. Scorecard with templated script options to provide answers

   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  May 22, 2025

4. Outbound Default and Custom Lead Field Order/Ranking

   14 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  May 19, 2025

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   101 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 28, 2025

6. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   24 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 3, 2025

7. hashtag # in RCX (IVRs and queue events)

   43 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Apr 2, 2025

8. Shared Fax Inbox in RC App for Departments

   23 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 12, 2025
   An error occurred while saving the comment
   Martin Tsankov commented  ·  Mar 12, 2025  ·  Edit…  ·  Delete…

   can potentially be merged with
   https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48113249

   Save Submitting...

9. Extend Co-Recipents RCApp functionality to fax

   32 votes

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   2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 12, 2025

10. Percent calculation with filters - Business Analytics

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    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 27, 2025

11. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    27 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Martin Tsankov commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

    Hi, can we update the status on this feature request.
    There is now a CNAM field in the admin portal for UK accounts, so surely this is implemented.

    This KB article https://support.ringcentral.com/article-v2/Outbound-Caller-ID-Overview.html?brand=RC_US&product=RingEX&language=en_US

    is about US, and mentions Canada and "other countries"
    Can it also be updated to include changes relevant to UK.

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12. Allow option to record inbound calls but not internal calls (extension to extension)

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Product development and features wish list

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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