Settings and activity

30 results found

1. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

2. Sync Contact Directory between Polycom and Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

3. Quick Contact Edit

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

4. Creating new Contact Groups

   27 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

5. Adding contact to common company contact book

   14 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

6. Company-Wide Contact List

   87 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

7. Shared Contact Addition

   12 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

8. Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Martin Tsankov shared this idea  ·  Feb 15, 2026

9. Colors for Favorite Teams

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 15, 2026

10. Warm Transfer Improvement

    14 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 7, 2026

11. Search / filter team instant messages by date

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Jan 31, 2026

12. Call waiting / Busy

    56 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

    Martin Tsankov supported this idea  ·  Jan 30, 2026

13. Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Jan 25, 2026

14. An email address book in CX

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Dec 22, 2025

15. Enhancing Queue Event Management

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Dec 22, 2025

16. RingCX Transition Requeue Permissions from Agent to Queue Level

    14 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Dec 22, 2025

17. Analytics - ability to add calls routed to message only extension or announcement only extension.

    38 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Sep 8, 2025

18. Longest Idle Call Queue Fix

    60 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Jun 13, 2025

19. Scorecard with templated script options to provide answers

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  May 22, 2025

20. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  May 19, 2025