← RingCentral Ideas

Settings and activity

10 results found

  1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    21 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Martin Tsankov supported this idea  · 

  2. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    20 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Martin Tsankov supported this idea  · 

  3. hashtag # in RCX (IVRs and queue events)

    35 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Martin Tsankov supported this idea  · 

  4. Shared Fax Inbox in RC App for Departments

    14 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Martin Tsankov supported this idea  · 
    An error occurred while saving the comment
    Martin Tsankov commented  · 

    can potentially be merged with
    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48113249

  5. Extend Co-Recipents RCApp functionality to fax

    25 votes
    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Martin Tsankov supported this idea  · 

  6. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Martin Tsankov supported this idea  · 

  7. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    22 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Martin Tsankov commented  · 

    Hi, can we update the status on this feature request.
    There is now a CNAM field in the admin portal for UK accounts, so surely this is implemented.

    This KB article https://support.ringcentral.com/article-v2/Outbound-Caller-ID-Overview.html?brand=RC_US&product=RingEX&language=en_US

    is about US, and mentions Canada and "other countries"
    Can it also be updated to include changes relevant to UK.

  8. Allow option to record inbound calls but not internal calls (extension to extension)

    61 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Product development and features wish list

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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