Settings and activity

34 results found

1. Custom Agent State

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 28, 2026

2. Report on Custom Agent State in RingCX

   4 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Martin Tsankov commented  ·  Mar 28, 2026  ·  Edit…  ·  Delete…

   (empty) is seen because ENGAGED and TRANSITION are just Base states.
   WORKING is both a Base state and a "custom state"

   In order to fix this the RCX team would have to either allow customers to edit the states ENGAGED and TRANSITION, which doesn't sound like a good idea.
   or
   They could map ENGAGED base state to ENGAGED "custom state" but keep it hidden from customers (makes sense). This way you wouldn't see (empty) when reporting on the "custom state"

   Save Submitting...

3. Update RingCX Agent for ALL Interaction Types

   48 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 16, 2026

4. Block numbers from being manually dialed, not only on dialler or inbound.

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Mar 15, 2026

5. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

6. Sync Contact Directory between Polycom and Admin Portal

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

7. Quick Contact Edit

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

8. Creating new Contact Groups

   27 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

9. Adding contact to common company contact book

   14 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Martin Tsankov supported this idea  ·  Feb 17, 2026

10. Company-Wide Contact List

    88 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

11. Shared Contact Addition

    12 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 17, 2026

12. Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Martin Tsankov shared this idea  ·  Feb 15, 2026

13. Colors for Favorite Teams

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 15, 2026

14. Warm Transfer Improvement

    14 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Feb 7, 2026

15. Search / filter team instant messages by date

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    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Jan 31, 2026

16. Call waiting / Busy

    56 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

    Martin Tsankov supported this idea  ·  Jan 30, 2026

17. Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Jan 25, 2026

18. An email address book in CX

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Dec 22, 2025

19. Enhancing Queue Event Management

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Dec 22, 2025

20. RingCX Transition Requeue Permissions from Agent to Queue Level

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Martin Tsankov supported this idea  ·  Dec 22, 2025