Settings and activity
46 results found
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3 votes
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5 votes
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Cynthia
commented
It is also important to be able to import for a user, to their personal contacts, from the Super Admin service portal.
Cynthia
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9 votesCynthia
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26 votes
An error occurred while saving the comment Cynthia
commented
Unfortunately, the system only allows forwarding of voicemails to "personal contacts" versus Company Contacts, and only by the user, not in the service web portal by administration. There is another feature request asking to be able to export the Company Contacts so that they can be imported as Personal Contacts, for this same purpose of forwarding emails. Note that if this were possible, only the users that appear in the company directory would be exported whereas it would be nice to be able to see all users to select who we want to export or to be able to sort via Excel before importing. It would be best to be able to avoid all of that and just do a lookup of who you want to forward a message to, either by name or extension.
Cynthia
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2 votes
An error occurred while saving the comment Cynthia
commented
This seems like it should be a basic feature. The system also does not allow exporting of the company contacts at the admin nor user level in order to import them into the personal contacts which would then allow forwarding the voicemails.
Cynthia
supported this idea
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16 votes
An error occurred while saving the comment Cynthia
commented
This is only critical because of the inability to forward voicemails except to "personal contacts" so that requires exporting the company contacts and importing them into the RC Personal Contacts. We have hundreds.
Cynthia
supported this idea
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3 votes
An error occurred while saving the comment Cynthia
commented
See two other matching requests for turning the fax off and notifying the sender that the TN is not receiving faxes for a period of time or permanently. Too often we get a TN for our dedicated voice only extensions but find the "messages" tab and call log mudied up with faxes that the sender believes was received. If we change the TN from fax and phone to voice only, the user hears fax tones when they answer and if they do not answer there are voicemails for the multiple attempts that are failed.
Cynthia
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5 votes
An error occurred while saving the comment Cynthia
commented
Please address with many other requests regarding outgoing fax caller ID customizations.
Cynthia
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8 votesCynthia
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6 votes
An error occurred while saving the comment Cynthia
commented
Please combine this with many other similar requests for customization of the cover sheet.
Cynthia
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17 votes
An error occurred while saving the comment Cynthia
commented
Please combine this with at least 3 other requests regarding fax header deactivation or customization.
Cynthia
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4 votesCynthia
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3 votes
An error occurred while saving the comment Cynthia
commented
Please combine with many other similar requests
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4 votes
An error occurred while saving the comment Cynthia
commented
Please combine this with at least one other request
Cynthia
supported this idea
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2 votes
An error occurred while saving the comment Cynthia
commented
Please combine this with several othe requests regarding outgoing Fax TN caller ID.
Cynthia
supported this idea
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6 votes
An error occurred while saving the comment Cynthia
commented
Combine this with more requests to allow other caller ID from multiple locations vs just the main phone number, and include this main fax number in the request which is currently not an option.
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7 votesCynthia
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4 votes
An error occurred while saving the comment Cynthia
commented
There are at least two other similar requests, please combine.
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13 votes
An error occurred while saving the comment Cynthia
commented
There is a similar request, please combine.
Cynthia
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19 votesCynthia
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Indeed, this was a surprise change that shortened the number of characters which I had been using to describe the user, and history of prior users on the extension. Perhaps an actual "notes" field would be helpful at the user level where notations could be made by administration that would not be visible to the user. I have wanted this to put in my own ticketing notes for a user as well.