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47 results found

  1. Full Agent Login Time Reporting Capabilities

    52 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  2. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Cristiano supported this idea  · 

  3. Call should not be detected as missed if it was answered elsewhere

    67 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.


    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US


    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Cristiano supported this idea  · 

  4. sms performance report

    69 votes

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    4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  5. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Cristiano supported this idea  · 

  6. Reporting Capability on IVR Menu for key presses

    89 votes

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    Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  7. Ability to Download Qos Reports

    93 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  8. Performance report align with user call logs

    100 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Cristiano supported this idea  · 

  9. Analytics report for IVR key presses

    103 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  11. Send email notifications specifically for failed outgoing faxes.

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  12. Missed calls to queue showing up as "Answered Elsewhere"

    49 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  13. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  14. Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  15. Customer Visibility and Alerting of "Daily/Monthly Call & SMS Limit"

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Cristiano supported this idea  · 

  16. Analytics - IVR key presses as a KPI option

    49 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cristiano supported this idea  · 

  17. Block all External Incoming Calls

    27 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cristiano supported this idea  · 

  18. Reports or Audits of Paging groups usage

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cristiano supported this idea  · 

  19. Live monitoring from RingCentral Admin portal of a extension/user.

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cristiano supported this idea  · 

  20. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Cristiano supported this idea  · 
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