Settings and activity

16 results found

1. Can break through DND status using Rule

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Dec 12, 2024

2. Ability to Change Implicit Team Names

   20 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Nov 20, 2024

3. Option to stop sync of HUD and desk phone

   10 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Sep 13, 2024

4. Display inbound caller id when a call is placed on hold and the phones has shared lines configured

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   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Sep 10, 2024

5. Add time based variable to holiday configuration

   8 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Aug 29, 2024

6. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Aug 23, 2024

7. Customization of CRM Advanced Call Logging in RingSense for Sales

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Pierre supported this idea  ·  Aug 20, 2024
   Pierre shared this idea  ·  Aug 16, 2024

8. Negative Tracker Alert

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Once you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.

   Pierre shared this idea  ·  Apr 11, 2024

9. Automated reports for RingSense managers

   31 votes

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   Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. RingSense Dashboard based landing page to drive adoption and insight

    55 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. RingSense: Pull in/Filter Calls based on Duration

    21 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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12. Assign Scorecards based on Team/Individual

    7 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Ability to download/export RingSense call recordings

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Allow multiple supervisors to monitor a call simultaneously

    42 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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15. Disable employees from calling out from the Main Phone Line

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Messaging: Subfolders

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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