Settings and activity

159 results found

1. Allow users to speak their name into every callback

   9 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Mark Lawrence supported this idea  ·  Jun 12, 2025

2. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jun 11, 2025

3. Feature Request: Enable Toll-Free to Toll-Free Call Support

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Jun 11, 2025

4. Case Severity

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence shared this idea  ·  Jun 11, 2025

5. Feature Request – RingCX Queue Templates for General Settings and Queue Events

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 14, 2025

6. Increase Number on a Campaign

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 30, 2025

7. Bulk deletion of voicemails in the queue for Max Agent users.

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 22, 2025

8. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 21, 2025

9. User last login history in RingEX

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 21, 2025

10. To have local numbers from the following local exchange

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 11, 2025

11. Add 'Assign To' feature to Number Inventory

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 10, 2025

12. Automatically add new RingCentral numbers to TCR Campaign

    24 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 4, 2025

13. Disable Cross-Site Access Management by Default

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 26, 2025

14. Live monitoring from RingCentral Admin portal of a extension/user.

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 18, 2025

15. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 12, 2025

16. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 11, 2025

17. Feature Request: Default Site Setup Templates

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Feb 13, 2025

18. Request for Customizable Duration of Pop-Up Notifications in RingCentral App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Feb 6, 2025

19. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

    4 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 28, 2025

20. Shorten RingCX Historical Report Refresh Time Rate

    22 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Jan 21, 2025