Settings and activity

22 results found

1. Scorecard with templated script options to provide answers

   7 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  May 22, 2025

2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   75 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 28, 2025

3. call offers for the longest wait time

   193 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 10, 2025

4. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   22 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 10, 2025

5. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   38 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 10, 2025

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   74 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 3, 2025

7. transfer

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   58 votes

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   Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 3, 2025

8. View Ring CX Realtime dashboards in minutes and seconds.

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   88 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 3, 2025

9. Sync RingCentral Desktop Application With RingCX

   252 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ketrin Goktas supported this idea  ·  Apr 3, 2025

10. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ketrin Goktas supported this idea  ·  Apr 3, 2025

11. hashtag # in RCX (IVRs and queue events)

    42 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ketrin Goktas supported this idea  ·  Apr 1, 2025

12. Easier Contact Centre Management Solution

    13 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ketrin Goktas supported this idea  ·  Feb 27, 2025

13. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ketrin Goktas supported this idea  ·  Dec 18, 2024

14. Longer ring time for deskphone/softphone

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    22 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ketrin Goktas supported this idea  ·  Oct 14, 2024

15. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ketrin Goktas supported this idea  ·  Sep 11, 2024

16. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ketrin Goktas shared this idea  ·  May 22, 2023

17. No missed call notification on desk phone when call was answered by Desktop App

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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18. Remove missed call from queue members if answered

    218 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

19. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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20. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    66 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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