Settings and activity

28 results found

1. Download user info should include the call forwarding numbers

   20 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Oct 28, 2024

2. SMS Logs Filter by Department

   3 votes

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   1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Oct 23, 2024

3. Sync RingCentral Desktop Application With RingCX

   71 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Oct 16, 2024

4. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   6 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Zach Davis shared this idea  ·  Oct 11, 2024

5. SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Sep 16, 2024

6. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Sep 16, 2024

7. Business Analytics Dark Mode

   12 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Aug 21, 2024

8. Warm Transfer to CCRN's

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 25, 2024

9. Disable option for call recording for internal calls or extension to extension calls.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 15, 2024

10. Admin role to have ability to log out agents

    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  May 10, 2024

11. Allow all extensions to send SMS from main Company extension

    91 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Apr 18, 2024

12. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Mar 1, 2024

13. clone

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Ready PENDING-ERR leads

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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15. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    179 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Planned for November 2024!

17. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    6 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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18. Option to bulk download or forward voicemail to an email address in admin portal

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. admin

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. EV reporting add Disconnect to the Disposition list

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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