Settings and activity

46 results found

1. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Sep 22, 2025

2. Recordings Delivery Audio Format

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Sep 11, 2025

3. Quality of Service (QoS) Portal for RingCX Calls

   57 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach Davis commented  ·  Aug 29, 2025  ·  Edit…  ·  Delete…

   This would make everyone's life so much easier if this information was available to anyone who needed it

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   Zach Davis supported this idea  ·  Aug 29, 2025

4. The ability modify queue events in RingCx priority in a single queue event.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Aug 28, 2025

5. Show Original callers number when Transferring calls to Contact Centre

   23 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Aug 12, 2025

6. Show Original Callers Number in Caller ID when Transferring calls to External numbers

   66 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Aug 12, 2025

7. Sync Real-Time Dashboard Edits After Sharing

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 23, 2025

8. Timezone option for Engage Voice Historical Reports

   8 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 7, 2025

9. International Calls Report please

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach Davis supported this idea  ·  Jul 3, 2025

10. Add a notes/description field to each user extension visable to only admins

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach Davis commented  ·  Jun 17, 2025  ·  Edit…  ·  Delete…

    It would also be helpful to add something in the customizable columns to add other notes/information on users such as user IDs/student IDs, or other customizable information that would be helpful to admins to know and have centralized in one area.

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    Zach Davis supported this idea  ·  Jun 17, 2025

11. customize column when downloading user list

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Jun 17, 2025

12. All Messages Conversation Search Enhancement

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    19 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Jun 5, 2025

13. Unable to fast forward or rewind while listening to call recordings

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  May 19, 2025

14. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  May 2, 2025

15. Disable internal calls for some users

    11 votes

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    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zach Davis commented  ·  Apr 24, 2025  ·  Edit…  ·  Delete…

    internal calls are not able to be unchecked under the roles

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    Zach Davis supported this idea  ·  Apr 24, 2025

16. Restrict users from changing the profile picture

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Apr 8, 2025

17. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

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    Needs More Information  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Apr 8, 2025

18. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Apr 1, 2025

19. Download user info should include the call forwarding numbers

    22 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Oct 28, 2024

20. SMS Logs Filter by Department

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Zach Davis supported this idea  ·  Oct 23, 2024